COCOA BUTTER CASHMERE* 2oz BURNING DIFFUSER OIL

Production & Shipping Times

Our products are handcrafted in small batches and in most cases, made to order. We typically ship within 2 business days. Times may be extended during busier times such as major holidays.

Refunds/Returns/Exchanges

Due to the handmade nature of our products, all sales are final so we are not able to accept returns for any reason except for or incorrect orders or damaged items (see the section below).

Damaged Orders

We strive to get your order to you in a safe and timely manner. If you have an issue with the damaged product or lost delivery, please contact us immediately at anaisaroma@yahoo.com

If your order is damaged, please retain all shipping materials in case of a postal inspection for insurance purposes. Contact us with a description of the damage (with photos, if possible) and we will submit an insurance claim and dispatch a replacement order to you or initiate a refund.

Orders Marked as Delivered

It is the responsibility of the buyer to ensure there is a safe location for their order to be delivered. Items that are marked as delivered do not allow us to request advanced tracing or to make a claim with our postal insurance company. For this reason, we are not able to refund or replace orders that are marked as delivered. We would be glad to add signature required to any packages in order to ensure a safe delivery.

If unable to locate your package, we suggest you look around your property, check with neighbors, and any building personnel. The tracking typically shows the location of where the order was delivered. If unable to locate it by these means, your mail carrier, local post office, and postmaster are the best next steps. They have the knowledge and tools to locate the package.

Additional Questions or Concerns?

Please email Anaisaroma@yahoo.com Our customer support team will be happy to assist you! Be sure to include the full name and your order number in the subject line of your email.